Product return

According to GEO no. 34/2014 you have the right to return the ordered product/products within 14 calendar days of receiving the order.

For this purpose, you must send us an email to:

office@creioane-cerate.ro

and inform us of your intention to return the purchased product(s), without the obligation to cite a specific reason. In order to be returned, products must be in their original packaging and must not be used or damaged. Otherwise, creoane-cerate.ro has the right to refuse the return of the products.

Creioane-cerate.ro has the obligation to return the value of the product/products within 14 calendar days of receiving the returned product/products. 

The delivery of the return will be done by a courier service and the cost of the transport will be fully borne by the buyer.